offshore outsourcing call center

QCSS Helps Keep Jobs in America

QCSS is continuing to grow even in the midst of an economic downturn. The U.S. economy is being helped by QCSS, a Call Center and Telemarketing firm based in Chicago, as it battles offshore outsourcing. Despite the call center market spreading across the world, QCSS is expanding its business ventures.

Many jobs from the states are now outsourced to countries like India. Twenty percent of the total telecom jobs being created are now in India . The U.S. is struggling to keep these important jobs from going overseas even as the trend of outsourcing continues to grow.

New clients are being taken on by QCSS in Buffalo Grove, Illinois. Two new international clients have been taken on by the company in this new month, as the appreciation for domestic, high-quality services continues to grow. QCSS will also be helped by a Wisconsin based company in their telemarketing efforts.

QCSS is ahead of its competitors as it delivers a different kind of attention-to-detail into every job. Projects are completed to their potential with the company’s proactive and progressive approach. The penetration and level of service received by the clients is improved by the adjustments and tweaks created every day by the experienced management team.

In a release , Isaac Ryland, vice president of Operations at QCSS said, “There are many reasons clients prefer having QCSS handle their inbound and outbound calling needs. We recruit staff with very specific requirements. Our agents are talented and efficient phone experts that work in a managed professional environment.”

Ryland added that the company takes great care of its team, and therefore, the team takes good care of the clients. The average tenure at QCSS is nearly four years whereas the average tenure is only 8 months in the industry.

Ryland said, “All of our efforts are tracked, monitored and measured - which means our work is predictable and accountable. The results speak for themselves – 75 percent of our customers are returning clients – many of whom utilize our services week in and week out, year after year.

offshore outsourcing call center - News

QCSS Helps Keep Jobs in America

The US economy is being helped by QCSS, a Call Center and Telemarketing firm based in Chicago, as it battles offshore outsourcing. Despite the call center market spreading across the world, QCSS is expanding its business ventures.

TMCnet Call Center Outsourcing Week in Review

Hello, outsourcing enthusiasts. It's the end of another week, and time to brush up on the latest and greatest news in the world of call center outsourcing. Some US-based call center outsourcing companies are starting to pledge

FCC Chair Promotes Broadband Contact Center Coalition

a new contact/call center and the launching of jobs4america, a coalition of contact center companies that says it is trying to tap into broadband to create new jobs in this country. Those are also the companies that outsource such calls offshore,

Assessing the Latin America Market for Call Center Outsourcing Options

In call center outsourcing news, Sitel's Don Berryman, general manager of the Americas, gave a recent interview where he discussed nearshore locations, expansion plans, the ideal employee, plus how to build a good team, according to the

Newly appointed Sitel executives to strengthen Asia-Pacific operations

Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey.